Rights & Responsibility

Patient's Rights & Responsibilities

Narmada Lifeline Multispeciality Hospital is a modern, patient-focused healthcare center committed to delivering high-quality medical care with compassion and safety. Equipped with advanced technology and comprehensive treatment facilities, we ensure a comfortable and supportive environment for patients and their families, focusing on effective treatment, hygiene, and overall well-being.

ACCESSIBILITY & AVAILABILITY

Rights

To receive appropriate healthcare without discrimination of age, gender, religion, nationality, or financial status
To access necessary medical services and emergency care
To receive treatment in a safe, hygienic, and supportive environment
To access personal medical records as per hospital policy

Responsibilities

To follow the treatment plan and medical advice provided by doctors
To provide accurate emergency contact details
To cooperate with hospital staff during treatment and procedures

INFORMATION & COMMUNICATION

Rights

To be informed about diagnosis, treatment options, and expected outcomes
To understand risks, benefits, and alternatives of treatment
To seek a second opinion if desired
To know the identity and role of healthcare providers

Responsibilities

To provide complete and accurate medical history
To share information about past illnesses, medications, and allergies
To provide correct personal and demographic details
To inform doctors about any changes in health condition

DECISION MAKING

Rights

To participate in decisions regarding medical care
To give or refuse consent for treatment within legal limits
To be informed about research or experimental procedures

Responsibilities

To understand the consequences of refusing or discontinuing treatment
To ask questions if any instructions are unclear
To follow prescribed treatment and medical guidance

RESPECT, DIGNITY & CARE

Rights

To be treated with dignity, respect, and compassion
To have cultural and religious beliefs respected
To receive privacy during examination and treatment

Responsibilities

To behave respectfully towards doctors, staff, and other patients
To maintain discipline and follow hospital rules
To avoid disturbance within hospital premises

PRIVACY & CONFIDENTIALITY

Rights

To have privacy during medical examinations and procedures
To keep medical information confidential

Responsibilities

To understand that records may be shared with authorized entities (insurance/TPA/government) when required

TREATMENT COSTS & BILLING

Rights

To receive clear information about treatment costs
To get an estimate at the time of admission
To receive detailed billing at discharge

Responsibilities

To provide insurance/TPA details at admission
To make timely payments as per hospital policy
To clear dues before discharge

COMPLAINT & FEEDBACK

Rights

To register complaints and receive a proper response
To provide feedback regarding hospital services

Responsibilities

To provide genuine feedback and suggestions for improvement

SAFETY & SECURITY

Rights

To receive care in a safe and secure environment
To be protected from abuse, neglect, or misconduct

Responsibilities

To take care of personal belongings
To follow hospital safety rules (no smoking, hygiene, silence)
To respect hospital property and infrastructure